Question 1

What is EasySched?

Accepted Answer

EasySched is a barbershop operations platform for independent barbers and one-location shops. It combines booking, payments, team schedules, role-based access, client management, and reporting — with no commission on bookings.

Question 2

Who is EasySched for?

Accepted Answer

EasySched is built for barbershop owners, managers, front-desk teams, employees, booth renters, and independent barbers. Solo is one calendar. Shop is one location with staff, provider booking, and up to eight bookable providers.

Question 3

What is the difference between Solo Barber and Shop?

Accepted Answer

Solo is one independent provider and one bookable calendar. Shop adds staff accounts, provider selection, any-available booking, permissions, schedules, booth rent, commissions, and reporting for one location. Staff features require active Shop access.

Question 4

How long does setup take?

Accepted Answer

Most users are up and running in under 10 minutes. Simply sign up, add your services and business hours, optionally connect your Stripe account for payments, and share your custom booking link. That's it! We provide video tutorials and live chat support if you need help.

Question 5

Is there a trial period?

Accepted Answer

Yes! EasySched offers a 14-day trial with full access to all features—no credit card required. Test unlimited bookings, payment processing, calendar sync, client management, and analytics before committing. Cancel anytime during the trial with no charges.

Question 6

Do I need technical skills to use EasySched?

Accepted Answer

Not at all! EasySched is designed to be incredibly simple. If you can use Instagram or text messaging, you can use EasySched. Everything is point-and-click, with clear instructions. Our mobile app works just like the apps you use every day.

Question 7

How does EasySched reduce no-shows?

Accepted Answer

EasySched reduces no-shows by up to 70% through automated SMS and email reminders sent before appointments. You can also require deposits at booking time, charge automated no-show fees through Stripe, and track client reliability with our analytics dashboard. Clients can easily reschedule through their confirmation link, reducing last-minute cancellations.

Question 8

Can I accept payments through EasySched?

Accepted Answer

Absolutely! EasySched integrates with Stripe to accept online payments, deposits, and full payments at booking. Business owners can use Tap to Pay on iPhone through our mobile app—no card reader needed. Accept contactless credit/debit cards, Apple Pay, Google Pay, and digital wallets anywhere, anytime. Process payments in seconds while on the go.

Question 9

Does EasySched sync with my Google or Outlook calendar?

Accepted Answer

Yes! EasySched offers two-way sync with both Google Calendar and Outlook. Appointments booked in EasySched automatically appear in your calendar, and events you create in Google/Outlook block off time in EasySched—preventing double-bookings. Changes sync in real-time, so your schedule is always accurate.

Question 10

Can I sell products and services together?

Accepted Answer

Yes! EasySched lets you sell retail products alongside appointment services. Perfect for barbers selling pomade, hair products, or grooming tools. Track inventory, receive low-stock alerts, and process everything in one transaction. Your clients can add products during booking or at checkout.

Question 11

Does EasySched work on mobile devices?

Accepted Answer

EasySched has a full-featured mobile app for iOS (Android coming soon) that lets you manage your entire business from your phone. Accept bookings, process payments with Tap to Pay, view your schedule, message clients, and track analytics—all on the go. Your clients can book through their mobile browser with a mobile-optimized booking page.

Question 12

How does Tap to Pay on iPhone and Android work?

Accepted Answer

Tap to Pay turns your iPhone or Android into a contactless payment terminal—no extra hardware needed. Simply open the EasySched mobile app, enter the payment amount, and have your client tap their card or phone to yours. The payment processes securely through Stripe in seconds. Works with credit/debit cards, Apple Pay, Google Pay, and contactless wallets. Available on iPhone XS and newer, and compatible NFC-enabled Android devices.

Question 13

Can I track client history and preferences?

Accepted Answer

Yes! EasySched stores complete client profiles including contact info, booking history, services purchased, payment records, notes, and preferences. Track client retention, lifetime value, and identify at-risk clients with analytics. Unlike marketplace platforms, your client data is yours—export it anytime.

Question 14

How much does EasySched cost?

Accepted Answer

Solo is $30/month for unlimited bookings with no commissions. Shop and extra provider seats are quoted before checkout. Tap to Pay, calendar sync, email reminders, clients, and analytics are included. 14-day trial, no card. Card processing is Stripe’s standard 2.9% + $0.30.

Question 15

Are there any booking commissions or hidden fees?

Accepted Answer

Zero booking commissions. EasySched does not charge per booking or take a percentage of shop revenue. Your selected Solo or Shop subscription and any clearly quoted provider seats are shown before checkout; standard Stripe processing fees apply when you accept card payments.

Question 16

Do you offer a trial?

Accepted Answer

We offer a 14-day trial so you can test the selected Solo or Shop workflow before subscribing. Current monthly and annual prices are loaded on the pricing page, and EasySched takes no booking commission.

Question 17

Do you offer discounts for annual plans?

Accepted Answer

Yes. Available annual savings are calculated from the current live monthly and annual prices and displayed on the pricing page before checkout. You still receive the trial before an annual subscription begins.

Question 18

Can I cancel my subscription anytime?

Accepted Answer

Absolutely. There are no long-term contracts or cancellation fees. You can cancel your subscription anytime from your account settings. If you cancel, you'll retain access until the end of your current billing period. Your data remains exportable even after cancellation.

Question 19

How is Shop pricing different from Solo Barber?

Accepted Answer

Solo Barber stays simple for one provider. Shop adds staff roles, provider booking, team schedules, reporting, shared services, provider seats, and one-location shop operations. The pricing page loads current Shop base and annual prices; an authenticated upgrade also shows the seat quote before checkout.

Question 20

What happens if I downgrade from Shop to Solo Barber?

Accepted Answer

Downgrading removes active Shop access, so staff management, provider-aware booking, provider calendar sync, and provider reporting are disabled. EasySched preserves your staff records, providers, and historical provider-assigned bookings so you do not lose the history if you reactivate Shop later.

Question 21

How does Stripe integration work?

Accepted Answer

Connecting Stripe takes 2 minutes. Click "Connect Stripe" in your settings, sign in to your Stripe account (or create one), and authorize EasySched. That's it! Payments flow directly to your Stripe account and are deposited to your bank account on Stripe's schedule (typically 2 business days). You maintain full control of your Stripe account.

Question 22

Can I import my existing customer data?

Accepted Answer

Yes! EasySched supports importing customers from CSV or Excel files. Simply prepare a spreadsheet with customer names, emails, and phone numbers, then upload it through the dashboard. Our import wizard guides you through mapping columns and previewing data before final import.

Question 23

How do I add EasySched to my website?

Accepted Answer

EasySched provides a custom booking link (e.g., easysched.com/yourbusiness) that you can share anywhere—Instagram bio, website, email signature, or text messages. You can embed the booking page as an iframe on your website or simply link to it. No coding required.

Question 24

Do I need to configure email and SMS reminders?

Accepted Answer

Email and SMS reminders work out-of-the-box with sensible defaults, including a 24-hour appointment reminder. You can choose which channels to enable from business settings. SMS marketing is included with monthly credits.

Question 25

Is EasySched good for booth renters and barber suite operators?

Accepted Answer

Yes — EasySched is built for exactly this. As a booth renter or suite operator, your business is yours: your schedule, your clients, your prices. Independent booth renters connect their own Stripe account, so payments for their bookings route to them and shop and renter payouts stay separate. EasySched also gives you a branded booking page, full client data ownership (exportable CSV anytime), Tap to Pay without a card reader, and no-show deposit protection — all without a marketplace putting your competitors in front of your clients.

Question 26

Does EasySched work for barbershops and independent barbers?

Accepted Answer

Yes. Staffed shops can manage roles, provider schedules, any-available booking, team reporting, shared services, and multiple locations. Independent barbers can use Solo for one calendar, a branded booking page, reminders, deposits, and Tap to Pay. Both models keep client ownership and pay zero booking commissions.

Question 27

What does Shop add for barbershop owners?

Accepted Answer

Shop adds provider selection, any-available booking, staff schedules, team calendars, role-based access, provider-level calendar sync, provider reporting, shared service catalogs, staff assignments across locations, and organization reporting. Compensation configuration is supported, but EasySched does not claim payroll or tax filing.

Question 28

Does EasySched work for barbers who also do walk-ins?

Accepted Answer

Yes. While EasySched is appointment-first, Tap to Pay on iPhone and Android handles walk-in payments on the spot — no card reader needed. Accept any contactless card, Apple Pay, or Google Pay in seconds. Walk-ins pay at the chair, and the transaction logs automatically in your revenue analytics.

Question 29

How does EasySched compare to theCut for independent barbers?

Accepted Answer

EasySched shows its current Solo and Shop prices before checkout and charges no per-client booking fee. theCut's free plan charges $10 per new client from its marketplace; removing that fee requires its paid plan. EasySched also includes calendar sync, email campaigns, product sales, and no-show deposits.

Question 30

Can I send SMS campaigns?

Accepted Answer

Yes. Appointment SMS reminders are included, and SMS marketing includes 250 credits each month. Extra credit packs are available if you need more volume.

Question 31

Do I need to set anything up before sending SMS campaigns?

Accepted Answer

A one-time toll-free number verification is required before sending SMS campaigns. That is a standard carrier compliance step. Approval typically takes a few business days. Appointment SMS reminders can still be used from business settings.

Question 32

Can I send SMS campaigns to all of my clients?

Accepted Answer

Only clients who have opted in to receive SMS messages from your business will appear in your campaign recipients. EasySched automatically filters non-consenting clients from your list, so you're always sending to a compliant audience. You can also target specific segments — like clients who haven't booked in 30, 60, or 90+ days — instead of blasting everyone.

Question 33

Is email marketing included in my subscription?

Accepted Answer

Yes, email campaigns are unlimited and included with your EasySched subscription — no extra credits, no per-send fees. Unlike SMS which has a monthly credit allowance, you can send as many email campaigns as you like.

Question 34

Do I need design skills to send email campaigns?

Accepted Answer

Not at all. EasySched includes a drag-and-drop email builder with six block types: text, headings, images, spacers, dividers, and a two-column layout. Drag blocks onto your canvas, click to edit, and reorder them as needed. You'll see a live preview as you build. No coding or design experience required.

Question 35

Can I run a promotion without a promo code?

Accepted Answer

Yes. When creating a promotion, you can toggle on auto-apply and the discount will apply automatically at checkout to all eligible clients — no code required. Or, leave auto-apply off and assign a custom code like SUMMER20 that clients enter themselves. Both options are available on every promotion.

Question 36

Can I limit a promotion to specific services?

Accepted Answer

Yes. Every promotion can target your entire menu or specific services, add-ons, and products — in any combination. For example, you can run 20% off haircuts only, without discounting color or product sales. You can also set a minimum order value, a maximum number of total uses, and a per-customer use limit.

Question 37

Is my customer data secure?

Accepted Answer

Yes. EasySched uses bank-level encryption (SSL/TLS) to protect all data in transit and at rest. Customer payment information is handled exclusively by Stripe (PCI DSS Level 1 certified)—we never store credit card numbers. Your data is backed up daily and stored in secure, redundant data centers. We're GDPR compliant and take privacy seriously.

Question 38

How does EasySched handle payments securely?

Accepted Answer

All payment processing is handled by Stripe, the industry leader trusted by millions of businesses worldwide. EasySched never stores credit card numbers—payment data goes directly to Stripe's PCI-compliant servers. Tap to Pay uses the same secure tokenization as Apple Pay. Your customers' payment information is protected by bank-level security.

Question 39

Who owns my client data?

Accepted Answer

You do. 100%. Your client contact information, booking history, and business data belong to you. Export your client list anytime in CSV format. If you ever decide to leave EasySched, you can take all your data with you. We don't sell your data to third parties or hide client contact info from you.

Question 40

What happens to my data if I cancel?

Accepted Answer

Your data remains accessible for 30 days after cancellation, giving you time to export everything you need. After 30 days, we permanently delete your business data from our servers. You can export client lists, booking history, and financial records anytime before or during this period.

Question 41

What kind of customer support do you offer?

Accepted Answer

We offer email support at support@easy-sched.com to help you get the most out of EasySched. Our team is responsive and committed to helping your business succeed. All plans include full customer support—no premium tier required.

Question 42

How reliable is EasySched? What's your uptime?

Accepted Answer

EasySched maintains 99.9% uptime, backed by redundant servers and automatic failover. We use industry-leading cloud infrastructure (AWS) with daily backups. Real-time system status is available at status.easysched.com. In the rare event of downtime, we notify all users immediately and work around the clock to restore service.

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