Ban a customer when you need to prevent them from booking new appointments. This workflow was verified on the web dashboard with an Owner account.
#Ban a client
- From the dashboard workspace navigation, select Clients.
- Select the Customers tab.
- Find the customer you want to ban.
- Select Ban in the customer row.
- In Ban Customer, choose a reason. The available choices include Repeated no-shows, Inappropriate behavior, Fraudulent payment activity, Violation of terms of service, Harassment of staff, and Other.
- If you select Other, enter details in Please specify the reason for banning this customer....
- Select Continue.
- Review the Confirm Ban screen, then select Confirm Ban.
#What happens next
EasySched displays a confirmation such as QA Client 20260818 has been banned. The customer row shows Banned, and the Banned tab contains the customer with the ban reason, additional details, banned date, and banned-by information.