Cancel an appointment directly from the calendar. If the booking is already paid, you can process a full or standard refund during cancellation.
#Cancel an unpaid booking
- Open Calendar from the left navigation.
- Select Bookings.
- Select the booking to open the Booking Details.
- Select Cancel booking.
- In the Cancel Booking window, verify the message says No payment information available for this booking.
- Select Cancel Booking.
#Cancel a paid booking and refund
- Open Calendar from the left navigation.
- Select Bookings.
- Select the booking to open the Booking Details.
- Select Cancel booking.
- If the booking is within the cancellation deadline, select Refund full payment.
- If the booking is past the cancellation deadline, choose between Standard Refund (which deducts the business cancellation fee) or Full Refund (which waives the fee).
- Select Cancel Booking.
A success notification appears. The booking is marked as CANCELLED and any refund is processed to the original payment method.