When a customer misses an appointment, mark the booking as a no-show to update your calendar and automatically enforce your business fee policy.
#Mark a booking as a no-show
- Open Calendar from the left navigation.
- Select Bookings.
- Select the booking to open the Booking Details.
- Select Mark no-show.
- If the customer has a payment method on file, verify the message Payment method on file — will charge automatically.
- If no payment method is on file, check the box to Add as outstanding balance to manually collect the calculated fee later, or leave it unchecked to waive the fee.
- Select Mark as No Show.
The booking is marked as NO_SHOW. If an automatic charge was processed or an outstanding balance was added, it is recorded in the customer's account.