A booking's status (such as Confirmed or Completed) does not mean it has been paid. You must check the actual payment status to verify if a balance is settled.
#Check the payment status
- Open Calendar from the left navigation.
- Select Bookings.
- Select the booking to open the Booking Details.
- Look in the Payment section for the Payment status label.
- If no successful payment has been made, it displays Payment pending.
- If the balance is settled, it displays Paid.
#View the linked order
- From the Booking Details, locate the Order row in the Payment section.
- Select the order number link or select View order.
- The Order Details opens, displaying the receipt, refunds, and transaction history.